How does the process work?

Once you have accepted the offer of employment you will receive an auto-generated email from Credence requesting you to complete an online screening application form. You will do this through a secure (https) website. As part of the email you will be given a temporary access code which you will be required to change when you first log in. Once you log in you will be asked to enter personal data as well as details, for example, of your previous employment and education. The forms are designed so that you will only be asked for information necessary to undertake your background screening.

Once you have completed the application form you will need to complete a consent giving your authorisation for Credence to undertake the screening. Depending upon where you have resided within the last 5 to 10 years, there may be other documents you need to upload, these will be communicated to you by a member of the Credence team. When Credence have received your consent and associated documents they will commence the screening process and will report the results to your employer, typically within 10 to 15 working days. You may be contacted by Credence during the process, so it is important that you indicate in the application form how you would best like to be contacted.

How long will Credence keep my data?

As Credence is the data processor and not the data controller, the Data Retention Period is down to the data controller, which in most cases will be the employer we are conducting the screening on behalf of. Our standard Data Retention Period is 6 months.

What will Credence do with my data?

The data we collect is used solely for the purposes of conducting your background screening for the company who has instructed us to do so. The data will not be sold on or used for any other purposes.

How do I know my data will be safe?

Credence is registered with the Information Commissioners Office for data protection purposes, registration number Z1978692, and as such we are required to comply with the UK data protection laws when processing candidate information: these laws are based on those applied across the EU.

All candidate information is stored on our servers which are located in UK ISO 27001 secured data centre. Credence has also obtained ISO 9001:2015 certification in addition to also holding the Cyber Essentials Certification, which is an IT security certification backed by the UK government.

All candidate personal data held is encrypted, so even in the unlikely event of the data being hacked, it will be completely unreadable.

Use of third party sub-contractors

On occasions we need to use the help of third party sub-contractors. We work with a limited number of companies, all of whom are required to comply with our terms and conditions and supplier management standards. Those located outside of the EEA are also required to complete a risk assessment and sign the EU model terms giving you the same level of data protection as if they were an EEA based company. This is in accordance with our ISO 9001 certification. If a candidate has not resided outside of the EU, none of their data will be transferred outside of the EU.

If you have any further queries please contact support(@)credence.co.uk.